Questions, answered
Can't find what you need? WhatsApp us on +44 7526 583439 or email hello@raunaquk.co.uk.
Everything is stocked and dispatched from within the UK, so there are no customs charges and no weeks-long wait. Standard delivery is £5.99 and arrives in 2–3 business days after dispatch. Express delivery is £6.99 and arrives in 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Every suit on RAUNAQ is fully stitched and ready to wear. 1-piece outfits are a single long shirt or dress; 2-piece outfits include the shirt and matching trousers. Nothing needs to go to a tailor.
Our size guide lists chest, shoulder, sleeve and length measurements for S, M, L and XL. The quickest way to be sure is to lay a kameez that fits you well on a flat surface, measure it, and compare. Still unsure? WhatsApp us a photo or your measurements and we'll recommend a size.
You can return any item within 14 days of receiving it, as long as it's unworn, unwashed and in its original condition. Email or WhatsApp us to start a return. If an item arrives faulty or incorrect, we cover the return postage.
Yes. Message us on +44 7526 583439 with the outfit name and size and we'll confirm availability, send a secure payment link and dispatch from the UK as normal. Many of our customers prefer it.
Gentle machine wash cold or hand wash, inside out, with similar colours. Do not bleach. Dry flat or line dry away from direct sunlight, and iron on a low setting inside out. Embroidered areas are best pressed from the reverse.
Not yet. We currently deliver within the United Kingdom only, which is what lets us keep delivery fast and prices low. If you're overseas and would love a suit, message us and we'll let you know when that changes.
Yes. Once your order is dispatched you'll receive tracking information by email where available. If you haven't received it within two business days, message us with your order number.
Message us on WhatsApp as soon as possible and we'll try to correct it before dispatch. Once a parcel has left us we can't redirect it, and we can't be held responsible for delays caused by an incorrect address, so please double-check at checkout.